If you see a charge labelled “Google WM Max LLC” (sometimes “GOOGLE *WM Max LLC”) on your bank or card statement, it is usually an HBO Max subscription that was bought through Google Play. This guide explains what the label means, how to confirm the charge in your Google account, how to cancel or request a refund, and what to do if you didn’t authorise it.
Reviewed October 2026. Streaming names and app menus change, so check the official help pages linked below for the latest steps.
What is Google WM Max LLC Charge?
The descriptor combines two things: the company that processed the payment and the business it was paid to.
1. Google:
“Google” appears because the payment went through Google Play billing. When you subscribe to a streaming app from the Play Store on an Android phone, tablet or TV, Google takes the payment and shows it on your statement, even though the service belongs to another company.
2. WM:
“WM” is generally understood to refer to WarnerMedia, the company that launched HBO Max in 2020. WarnerMedia combined with Discovery in 2022 to form Warner Bros. Discovery, but the older billing name can still appear on statements.
3. Max:
“Max” refers to the streaming service now called HBO Max again. Its name has changed twice: HBO Max was renamed “Max” in May 2023, and Warner Bros. Discovery switched the name back to “HBO Max” on 9 July 2025. Statements may show any of these names depending on when you subscribed.
Is WM max llc HBO max?
In most cases, yes. A “Google WM Max LLC” charge is almost always an HBO Max (or “Max”) subscription billed through Google Play. Google and Warner Bros. Discovery don’t publish an official explanation of the exact descriptor, so the quickest way to be sure is to check your Google Play subscriptions and order history, as described below.
Possible Reasons for the Charge
1. An active HBO Max subscription:
If you subscribed to HBO Max through the Play Store, the regular monthly or yearly renewal appears under this name.
2. A free trial that converted to a paid plan:
Trials started through Google Play renew automatically unless you cancel before the trial ends.
3. A purchase by someone else on your account:
A family member who uses your device, or a shared Google payment method, can start a subscription you don’t remember.
4. An unauthorised charge:
If nobody in your household subscribed and the charge doesn’t appear in any of your Google accounts, treat it as possibly unauthorised and follow the steps further below.
How to check the charge in Google Play
- Open the Play Store app (or go to play.google.com) and make sure you’re signed in to the Google account that has the payment method on your statement. If you have several Google accounts, check each one.
- Tap your profile icon, then Payments & subscriptions > Subscriptions to see active subscriptions such as HBO Max.
- For past charges, open Payments & subscriptions > Budget & order history and match the date and amount with your statement.
How to cancel or request a refund
To cancel: in the Play Store, go to Payments & subscriptions > Subscriptions, choose HBO Max and tap Cancel subscription. Deleting the app doesn’t cancel the subscription. HBO Max’s help centre recommends cancelling at least 24 hours before the next billing date; you keep access until the end of the period you’ve already paid for.
To ask for a refund: Google Play lets you report a problem with an order from your order history, and it may grant refunds under its refund policies. Google says refund decisions usually take one to four days, and its Google Play refund page asks you to report unauthorised charges within 120 days of the transaction. Past subscription periods generally aren’t refunded, so act quickly.
What to Do if You Spot an Unauthorised Charge?
1. Check every Google account and device first:
Many “mystery” charges turn out to come from a second Google account or a family member’s device.
2. Report it to Google Play:
Use “Report a problem” on the order in your Google Play order history, or contact Google Play support.
3. Contact your bank or card issuer:
If you didn’t authorise the payment, tell your bank or card issuer as soon as possible. In the US, banks and card issuers have processes to dispute unauthorised charges, but their deadlines are separate from Google’s and can be shorter. For credit cards, the FTC says your written dispute should reach the card issuer within 60 days after the first statement showing the error was sent to you; rules for debit cards differ. Contact your bank as soon as you notice the charge.
4. Secure your accounts:
Change your Google password and turn on multifactor authentication (Google calls it 2-Step Verification) for your Google account, as the US Cybersecurity and Infrastructure Security Agency recommends, so nobody else can make purchases with it.
Understanding Other Google Charges
Other Google-billed services can appear with similar descriptors, for example apps and in-app purchases from the Play Store, YouTube Premium memberships and Google One storage. The same checks apply: look for the item in your Google Play order history or your Google account’s subscriptions.
Also Read – What is this Levy: Google Disney Mobile Charge?
Conclusion
A “Google WM Max LLC” charge is almost always an HBO Max subscription billed through Google Play. Check your Play Store subscriptions and order history first, cancel there if you no longer want the service, and use Google Play’s refund and “report a problem” options if something looks wrong. If you can’t trace the charge to any of your accounts, contact your bank or card issuer promptly.
Sources
- Google Play Help: Cancel, pause or change a subscription on Google Play
- Google Play Help: Request a refund on Google Play
- FTC Consumer Advice: Using credit cards and disputing charges
- CISA: More than a password (multifactor authentication)
- HBO Max Help: Change a Google-billed subscription
- TechCrunch: Max to be renamed HBO Max (14 May 2025)
- Consequence: Max is once again HBO Max, officially (July 2025)
